Conditions

We send out the goods 1-5 days after the order is processed. You will receive an email confirming that
your order has been received. If an ordered item is sold out, it will of course be sent free of charge to you.
You will also be notified of this by email.

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Payment and shipping: We want payment for the item from the time it is sent from us to the customer.
Fixed postage of 50, - on all packages under 1 kg and NOK. 70 over 1 kg in Norway. All packages are sent by e-mail and usually take 3-5 days.

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Card information: When you shop at karihdesign, the payment is processed by Paypal / Stripe.
All card information is stored in accordance with the card companies' regulations.

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Cancellation: If you want to cancel the items, contact us by email kari@balanzen.no
then we will help you.

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Complaint: Should there be something you are not happy with, contact us by email kari@balanzen.no and we will find a solution. The rules on complaints can be found in the Consumer Purchases Act (Consumer Purchases Act).

Right of withdrawal You have a 14-day withdrawal period when purchasing goods via the internet, from the day you receive the goods. No right of withdrawal for recipes ordered as PDF.
Refers to the Consumer Council's portal, for additional information.

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PRIVACY

Privacy information.

We want to take care of your safety and will therefore inform you about the following:

We receive personal information from you when you enter the website, in addition to all information you enter yourself such as e-mail, address, telephone number and more. This information is used for statistics, information about which pages you visit, how lean you are on the page, etc. This is quite common and the information will ONLY be used for this.

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How is the information collected?

The reason why we collect information is to be able to provide you with better tableware and technically be able to update the pages according to the user. It also gives us the opportunity to contact you if there is a need, for example in relation to payments, order history and more.

How is the information stored?

Our website is stored on the online platform Wix.com, so that we can sell our products and services to you. Wix.com stores all information on secure servers.

Wix.com follows current rules according to payment information according to international PCI-DSS standard. This is a joint venture between Visa, MasterCard, American Express and Discover, among others. The PCI-DSS regulations ensure secure processing of all credit card information left in our online store.

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How do we use the information?

We may need to contact you regarding your payment, to update you on news, or send you important information about our company. Then we will use your contact information that you have left on the website to be able to contact you, this via e-mail, telephone or letter.

We will never pass on or sell your information to others.


Cookies - cookies
It is important to know that third party services are used, such as Google Analytics or other companies that Wix.com offers through its services. These may have different guidelines in their collection of personal information than what is

Do you no longer want to have information with us?

Get in touch by e-mail, kari@balanzen.no, and we will delete all information contained on our website.

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Changing our privacy policy.

We may, at any time, update our policies and therefore ask you to check them regularly.

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Do you have any questions?

Contact Kari at kari@balanzen.no.

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Copyright: All recipes have copyright karihdesign and may not be copied or resold without the designer's consent.

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